Product change in a historical interview
Indie Hackers interviewed Yasser Elsaid in May 2023 about Chatbase's shift from PDF questions to customized website chat. It reported two newly hired employees. This illustrates an early response to feedback, not proof of a three-person team today.
Our analysis: identify the people responsible for use
Personal reading emphasizes understanding, while customer support also requires evidence, updates, escalation and incident records. Establish users, content owners and acceptance decision-makers first.
Start an enterprise pilot with bounded documents and questions, identifying supported answers, missing sources and human escalations. This reveals workload better than a few fluent demos. It is our method, not Chatbase's client promise.
Early reach is not a universal acquisition guarantee
The interview's social-media activity and AI interest reflect their market and time. Figures are interview claims; do not combine later revenue with early staffing or treat the channel as certain Chinese orders.
Further reading: early SiteGPT; enterprise knowledge-assistant scope.