Wenhui Daily reporting in October 2026 mentioned Li Hui's ideas about consumer data services and connecting merchants with customer feedback. The public information mainly describes a direction, not a mature product or specific business results.
Retain the context of feedback
In a hypothetical shop, a customer's comment that something is too big could concern packaging, product dimensions or required space. Before AI classification, retain the original wording, product version and channel, and have someone familiar with the item confirm the category. Keeping only a sentiment score loses useful improvement evidence.
Connect a report to possible actions
A category of feedback might suggest clearer dimensions, different displays or further interviews, rather than prove a product must change. Establish who decides, then record whether feedback changes after action. Sales also depend on pricing, promotion and stock, so a report cannot be credited with every change.
First show that someone uses the report
Use a small, authorized set of anonymous feedback to create a sample and see whether a manager uses it in regular meetings before discussing a continuing service. Limit collection and personal-information handling to what is necessary. This is editorial service-design analysis, without customer trials or promises of marketing results or income.
Further reading: OPC Founders.